BERT / HUMAN CENTERED DESIGNER

CASE STUDY
INTERNET BASED CUSTOM SOFTWARE APPLICATION

VEHICLE
AUCTION
SOFTWARE

USER RESEARCH, USER EXPERIENCE & INTERFACE DESIGN

SOUTHERN AUTO

Project Details

Name
Southern Automotive Auction

My Role
User Experience & Interface Design

Industry
Automotive, Auctioneering

Type
Internet-Based
Software Application

Duration
Twenty-Four months, ending 2019

Scope
Discovery, Define Needs and Workflow. Designs UI Screens in support of workflow and User Experience client expectations.

Constraints
Redesign of existing 30+ year old, undocumented, legacy software. Departments were siloed within the organization. Company and business processes inside the legacy software are largely undocumented—information is inside people's heads.

Deliverables
Dozens of Screen Designs, working with end users, client developers, and A+L Developers to ensure users' needs are met.

Outcome(s)
COVID-19 arrived, and the client put brakes on the project. Brought all design and development in-house. Unfortunately, I was unable to see the project to completion.

Before & After My Redesign

Move the slider in the image — the blue line and arrows — up & down to see the before [top] and after [bottom] of the software redesign.

Over two years, I redesigned a thirty-year-old legacy system based on digital and analog processes. The inquiry, research, brainstorming, prototyping, and revisions all came together to design a user-first interface for real-time auction management.
Image of Legacy Dashboard user interface Image of Register Sales Landing
Early-Sketch of layout

The current software had reached its limits, and people knew it was time for a serious upgrade.

The legacy software was incapable of managing the entire auction process. People still completed some procedures by hand that the software could automate, such as vehicle titles and various DMV paperwork. Redundancies and inefficiency everywhere you looked.

Also, some “company knowledge” was not codified or documented; instead, it’s living inside people’s heads—for example, rules regarding how customers are charged based on specific conditions.

The primary users of the auction system were the employees and administrators responsible for managing the weekly auction. The auction process involved multiple departments, such as bidder check-in, financing services, dealer closeout, arbitration, and titles, making it challenging to determine dependencies.

Following the auction, there were digital and analog tasks to complete. The client also wanted to manage their loan and lending operation within the software. They talked about expanding features to let customers register and get auction numbers to save on human resources.

An early hand sketch of the Dealer Check-In user interface.

Details of my project involvement

Roles + Responsibilities

I worked in a team of around 12 people, adjusting based on client needs. I started as part of the design team and later became the sole designer until the project was paused due to Covid-19.

Scope + Constraints

I learned the importance of transparency when starting a project. Sharing imperfections helps improve the software. But, the client’s reluctance to reveal less optimal aspects made it difficult to design some sections. This lack of transparency posed a significant challenge.

Process + Deliverables

I conducted video interviews to discuss progress and user needs and created wireframes for necessary steps. I developed workflows for analog processes and incorporated user input for new features. I revised until I was satisfied and provided specifications to front-end developers. This process took two years and included multiple software sections.

Outcomes + Lessons Learned

The project was halted due to COVID-19 and the client ultimately completed it in-house. We delivered successful MVPs and gained valuable skills in working with large teams and understanding user needs. We regret not providing a comprehensive design system but were unable to due to the sudden stoppage of the project.

User Interface screen designs based on my User Experience work

USER INTERFACE DESIGNS FOR 'SAFS'  — THE INTERNAL LOAN DEPARTMENT

Click on any image to see it larger and in slideshow format.
Image of SAFS Loan Admin
Image of SAFS Loan Admin
Image of SAFS Loan Admin Dealer screen
Image of SAFS Loan Admin Dealer screen
Image of SAFS Loan Administration Over Limit
Image of SAFS Loan Administration Over Limit
Image of SAFS Loan Calendar screen
Image of SAFS Loan Calendar screen

MAIN VEHICLE VIEW SCREEN & ARBITRATION SCREEN DESIGNS

Click on any image to see it larger, and in slideshow format
Image of Main Vehicle View
Image of Main Vehicle View
Image of Main Vehicle View History-Inquiry
Image of Main Vehicle View History-Inquiry
Image of Main Vehicle View-AUTO-IMS
Image of Main Vehicle View-AUTO-IMS
Image of Main Vehicle View Condition Report screen
Image of Main Vehicle View Condition Report screen
Image of Arbitration-Vehicle-Condition-Report screen
Image of Arbitration Vehicle Condition Report screen

DEALER CLOSE OUT & WORK ORDER SCREEN DESIGNS

Click on any image to see it larger, and in slideshow format
Image of Dealer-Close-Out screen
Image of Dealer-Close-Out screen
Image of Dealer Close Out screen
Image of Dealer Close Out screen
Image of Work Order Warning Cannot Close screen
Image of Work Order Warning Cannot Close screen
Image of Work Order
Image of Work Order
Image of Close Work Orders screen
Image of Close Work Orders screen
Screen capture Dealer Close Out Authorization Extras
Dealer Close Out Authorization Extras
Screen capture of Dealer Close Out Authorization Reset modal window
Dealer Close Out Authorization Reset modal window
CONTACT

hello at bertmahoney dot com

© BERT : MCMXCV — MMXXIIII

COLOPHON

SOCIALLY

© BERT : MCMXCV — MMXXIIII

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